visual3d:getting_started:troubleshooting
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revision | |||
| visual3d:getting_started:troubleshooting [2025/06/27 15:46] – wikisysop | visual3d:getting_started:troubleshooting [2025/06/27 15:47] (current) – wikisysop | ||
|---|---|---|---|
| Line 8: | Line 8: | ||
| - | === Licensing and Activation Problems === | + | ===== Licensing and Activation Problems |
| * First, review the [[Visual3D: | * First, review the [[Visual3D: | ||
| Line 26: | Line 26: | ||
| Note: This is a **hidden** Windows directory, so you need to change the View options in Windows Explorer to //Show hidden directories, | Note: This is a **hidden** Windows directory, so you need to change the View options in Windows Explorer to //Show hidden directories, | ||
| - | === Activation does not persist (it keeps reactivating) === | + | ===== Activation does not persist (it keeps reactivating) |
| * When Visual3D is launched a PC that has been activated previously may still request manual activation. | * When Visual3D is launched a PC that has been activated previously may still request manual activation. | ||
| Line 41: | Line 41: | ||
| - If you think there is bug contact support@has-motion.com | - If you think there is bug contact support@has-motion.com | ||
| - | === System Crashes === | + | ===== System Crashes |
| There are some things that should be attempted before contacting HAS-Motion. | There are some things that should be attempted before contacting HAS-Motion. | ||
| Line 55: | Line 55: | ||
| A rare situation: If you use Visual3D on a laptop in a docking station with an external monitor Visual3D works fine, but then when you undock the laptop and use it on battery power alone, Visual3D causes the screen to flash for about 20 seconds every time a window is opened or item selected, effectively making it unusable. Look at the display settings/ advanced for a ’powerplay’ tab. This tab has performance vs battery power settings and by default it's set to maximize battery life when running off the battery. Change this to maximize performance. | A rare situation: If you use Visual3D on a laptop in a docking station with an external monitor Visual3D works fine, but then when you undock the laptop and use it on battery power alone, Visual3D causes the screen to flash for about 20 seconds every time a window is opened or item selected, effectively making it unusable. Look at the display settings/ advanced for a ’powerplay’ tab. This tab has performance vs battery power settings and by default it's set to maximize battery life when running off the battery. Change this to maximize performance. | ||
| - | === SLOW OPERATIONS === | + | ===== SLOW OPERATIONS |
| Almost every time this is related to graphics drivers. Step 1 is to update your system to the latest drivers from the vendor (NVidia, AMD, etc). For Intel graphics cards on laptops, the laptop vendor (Dell, Lenovo, Asus, etc.) has the latest drivers. If that does not fix the problem, try going to Device Manager and updating the display drivers by browsing your computer from the C:\ drive and check the box to show compatible devices. Hopefully a list of graphics cards appears and you can select one. This approach may actually downgrade your drivers, but some people have had success this way. | Almost every time this is related to graphics drivers. Step 1 is to update your system to the latest drivers from the vendor (NVidia, AMD, etc). For Intel graphics cards on laptops, the laptop vendor (Dell, Lenovo, Asus, etc.) has the latest drivers. If that does not fix the problem, try going to Device Manager and updating the display drivers by browsing your computer from the C:\ drive and check the box to show compatible devices. Hopefully a list of graphics cards appears and you can select one. This approach may actually downgrade your drivers, but some people have had success this way. | ||
| Line 79: | Line 79: | ||
| * Check out the Event logs on the system. Right-click the start button and select Event Viewer and go to the Windows logs and check each one. Perhaps there is a config or driver conflict that needs resolved. | * Check out the Event logs on the system. Right-click the start button and select Event Viewer and go to the Windows logs and check each one. Perhaps there is a config or driver conflict that needs resolved. | ||
| - | === Cannot Uninstall Visual3D === | + | ===== Cannot Uninstall Visual3D |
| * Check your permissions for this account. If Visual3D was installed by the Administrator, | * Check your permissions for this account. If Visual3D was installed by the Administrator, | ||
| - | === Missing Tabs === | + | ===== Missing Tabs ===== |
| * As of version 3.60, Visual3D will run as a **Free CMO Reader** to simply view data when no license key is installed. This viewer will allow you to visualize the data and the reports, but no processing is available.\\ | * As of version 3.60, Visual3D will run as a **Free CMO Reader** to simply view data when no license key is installed. This viewer will allow you to visualize the data and the reports, but no processing is available.\\ | ||
| Line 92: | Line 92: | ||
| * See the License and Activation Problems section above. | * See the License and Activation Problems section above. | ||
| - | === Odd Animation Graphics === | + | ===== Odd Animation Graphics |
| * Visulal3D bone graphics are simply images (.obj format) projected into the segment definitions. There is a tab called Segment Properties in the Model building section for each segment that will let you adjust or replace the graphics. | * Visulal3D bone graphics are simply images (.obj format) projected into the segment definitions. There is a tab called Segment Properties in the Model building section for each segment that will let you adjust or replace the graphics. | ||
| Line 101: | Line 101: | ||
| * Some PC's have both an on-board Intel graphics chip (the default) and an NVidia chip to augment it. It can be tricky to get the NVidia to operate as the primary, but in some cases it works better. | * Some PC's have both an on-board Intel graphics chip (the default) and an NVidia chip to augment it. It can be tricky to get the NVidia to operate as the primary, but in some cases it works better. | ||
| - | === Bones Don't Appear === | + | ===== Bones Don't Appear |
| * The most common cause of missing bones is that the toggle button **// | * The most common cause of missing bones is that the toggle button **// | ||
| Line 122: | Line 122: | ||
| - From the Browse For Folder dialog box select C:\Program Files\Visual3D v5\Models and click OK. | - From the Browse For Folder dialog box select C:\Program Files\Visual3D v5\Models and click OK. | ||
| - | === Animation viewer is very slow === | + | ===== Animation viewer is very slow ===== |
| There is a rare problem under Windows 10 with Intel HD3000 graphic on board. | There is a rare problem under Windows 10 with Intel HD3000 graphic on board. | ||
visual3d/getting_started/troubleshooting.1751039194.txt.gz · Last modified: 2025/06/27 15:46 by wikisysop