visual3d:getting_started:troubleshooting
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| visual3d:getting_started:troubleshooting [2024/07/17 15:46] – created sgranger | visual3d:getting_started:troubleshooting [2025/06/27 15:47] (current) – wikisysop | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ====== Troubleshooting ====== | ====== Troubleshooting ====== | ||
| - | \\ | ||
| This page covers some of the common issues we've found customer have experienced and what to do about them. | This page covers some of the common issues we've found customer have experienced and what to do about them. | ||
| Line 8: | Line 7: | ||
| HAS-Motion' | HAS-Motion' | ||
| - | \\ | ||
| + | ===== Licensing and Activation Problems ===== | ||
| - | === Licensing and Activation Problems === | + | |
| - | + | ||
| - | | + | |
| * If you see **Free CMO Reader** in the Visual3D title bar, it means that the software cannot be activated. That is because either: | * If you see **Free CMO Reader** in the Visual3D title bar, it means that the software cannot be activated. That is because either: | ||
| Line 29: | Line 26: | ||
| Note: This is a **hidden** Windows directory, so you need to change the View options in Windows Explorer to //Show hidden directories, | Note: This is a **hidden** Windows directory, so you need to change the View options in Windows Explorer to //Show hidden directories, | ||
| - | === Activation does not persist (it keeps reactivating) === | + | ===== Activation does not persist (it keeps reactivating) |
| * When Visual3D is launched a PC that has been activated previously may still request manual activation. | * When Visual3D is launched a PC that has been activated previously may still request manual activation. | ||
| Line 42: | Line 39: | ||
| - Logging on as a different user requires an activation for that user name. | - Logging on as a different user requires an activation for that user name. | ||
| - The IT department limits user access security to prohibit writing to the registry. | - The IT department limits user access security to prohibit writing to the registry. | ||
| - | - If you think there is bug contact support@c-motion.com | + | - If you think there is bug contact support@has-motion.com |
| - | === System Crashes === | + | ===== System Crashes |
| - | There are some things that should be attempted before contacting | + | There are some things that should be attempted before contacting |
| * Verify the latest Visual3D version is installed (Help -> Check for Updates) | * Verify the latest Visual3D version is installed (Help -> Check for Updates) | ||
| Line 54: | Line 51: | ||
| * For Windows 7, make sure you have all the Microsoft Internet Explorer updates. We still don't know exactly why this must be done, but it does affect Windows 7and graphics. | * For Windows 7, make sure you have all the Microsoft Internet Explorer updates. We still don't know exactly why this must be done, but it does affect Windows 7and graphics. | ||
| - | * If you encounter a Windows error and Visual3D crash, please contact support@c-motion.com and explain how to you the error to occur. | + | * If you encounter a Windows error and Visual3D crash, please contact support@has-motion.com and explain how to you the error to occur. |
| A rare situation: If you use Visual3D on a laptop in a docking station with an external monitor Visual3D works fine, but then when you undock the laptop and use it on battery power alone, Visual3D causes the screen to flash for about 20 seconds every time a window is opened or item selected, effectively making it unusable. Look at the display settings/ advanced for a ’powerplay’ tab. This tab has performance vs battery power settings and by default it's set to maximize battery life when running off the battery. Change this to maximize performance. | A rare situation: If you use Visual3D on a laptop in a docking station with an external monitor Visual3D works fine, but then when you undock the laptop and use it on battery power alone, Visual3D causes the screen to flash for about 20 seconds every time a window is opened or item selected, effectively making it unusable. Look at the display settings/ advanced for a ’powerplay’ tab. This tab has performance vs battery power settings and by default it's set to maximize battery life when running off the battery. Change this to maximize performance. | ||
| - | === SLOW OPERATIONS === | + | ===== SLOW OPERATIONS |
| Almost every time this is related to graphics drivers. Step 1 is to update your system to the latest drivers from the vendor (NVidia, AMD, etc). For Intel graphics cards on laptops, the laptop vendor (Dell, Lenovo, Asus, etc.) has the latest drivers. If that does not fix the problem, try going to Device Manager and updating the display drivers by browsing your computer from the C:\ drive and check the box to show compatible devices. Hopefully a list of graphics cards appears and you can select one. This approach may actually downgrade your drivers, but some people have had success this way. | Almost every time this is related to graphics drivers. Step 1 is to update your system to the latest drivers from the vendor (NVidia, AMD, etc). For Intel graphics cards on laptops, the laptop vendor (Dell, Lenovo, Asus, etc.) has the latest drivers. If that does not fix the problem, try going to Device Manager and updating the display drivers by browsing your computer from the C:\ drive and check the box to show compatible devices. Hopefully a list of graphics cards appears and you can select one. This approach may actually downgrade your drivers, but some people have had success this way. | ||
| Line 82: | Line 79: | ||
| * Check out the Event logs on the system. Right-click the start button and select Event Viewer and go to the Windows logs and check each one. Perhaps there is a config or driver conflict that needs resolved. | * Check out the Event logs on the system. Right-click the start button and select Event Viewer and go to the Windows logs and check each one. Perhaps there is a config or driver conflict that needs resolved. | ||
| - | === Cannot Uninstall Visual3D === | + | ===== Cannot Uninstall Visual3D |
| * Check your permissions for this account. If Visual3D was installed by the Administrator, | * Check your permissions for this account. If Visual3D was installed by the Administrator, | ||
| - | === Missing Tabs === | + | ===== Missing Tabs ===== |
| * As of version 3.60, Visual3D will run as a **Free CMO Reader** to simply view data when no license key is installed. This viewer will allow you to visualize the data and the reports, but no processing is available.\\ | * As of version 3.60, Visual3D will run as a **Free CMO Reader** to simply view data when no license key is installed. This viewer will allow you to visualize the data and the reports, but no processing is available.\\ | ||
| Line 95: | Line 92: | ||
| * See the License and Activation Problems section above. | * See the License and Activation Problems section above. | ||
| - | === Odd Animation Graphics === | + | ===== Odd Animation Graphics |
| * Visulal3D bone graphics are simply images (.obj format) projected into the segment definitions. There is a tab called Segment Properties in the Model building section for each segment that will let you adjust or replace the graphics. | * Visulal3D bone graphics are simply images (.obj format) projected into the segment definitions. There is a tab called Segment Properties in the Model building section for each segment that will let you adjust or replace the graphics. | ||
| Line 104: | Line 101: | ||
| * Some PC's have both an on-board Intel graphics chip (the default) and an NVidia chip to augment it. It can be tricky to get the NVidia to operate as the primary, but in some cases it works better. | * Some PC's have both an on-board Intel graphics chip (the default) and an NVidia chip to augment it. It can be tricky to get the NVidia to operate as the primary, but in some cases it works better. | ||
| - | === Bones Don't Appear === | + | ===== Bones Don't Appear |
| * The most common cause of missing bones is that the toggle button **// | * The most common cause of missing bones is that the toggle button **// | ||
| - | < | + | - Find this button on your screen and press it to see if the bones reappear. |
| - | 1. Find this button on your screen and press it to see if the bones reappear. | + | |
| - | 2. You can also open the View menu and select Modify 3D Animation View Options. | + | |
| - | Note: The keyboard shortcut for this is Alt+V. | + | |
| - | 1. On this tab verify that the Segments checkbox is checked. | + | |
| - | + | ||
| - | </ | + | |
| * The 2nd possibility is that the object files that contain the wire frame models of the bones have been accidentally removed from your system | * The 2nd possibility is that the object files that contain the wire frame models of the bones have been accidentally removed from your system | ||
| - | < | + | - Open Windows file explorer and navigate to C:\Program Files\Visual3D v3\Models. |
| - | 1. Open Windows file explorer and navigate to C:\Program Files\Visual3D v3\Models. | + | |
| - | 2. Verify that .obj and/or .v3g files appear in the folder. | + | |
| - | Note: Depending on the version of software you have it could be either .obj and/or .v3g or a combination of the two. | + | |
| - | 3. If the neither .obj and/or .v3g files appear in the folder you will have to re-install Visual3D. | + | |
| - | </ | + | |
| * The 3rd possibility is that Visual3D is looking in the wrong place for the object files that contain the wire frame models of the bones. | * The 3rd possibility is that Visual3D is looking in the wrong place for the object files that contain the wire frame models of the bones. | ||
| - | < | + | - From the Properties menu select Program Options. Note: The keyboard shortcut for this is Alt+O |
| - | 1. From the Properties menu select Program Options. | + | |
| - | Note: The keyboard shortcut for this is Alt+O | + | |
| - | + | | |
| - | + | ||
| - | 2. Verify that the path is correct. | + | |
| - | 3. If the path is incorrect, click the ellipses button | + | |
| - | 4. From the Browse For Folder dialog box select C:\Program Files\Visual3D v5\Models and click OK. | + | |
| - | + | ||
| - | </ | + | |
| - | === Animation viewer is very slow === | + | ===== Animation viewer is very slow ===== |
| There is a rare problem under Windows 10 with Intel HD3000 graphic on board. | There is a rare problem under Windows 10 with Intel HD3000 graphic on board. | ||
visual3d/getting_started/troubleshooting.1721231208.txt.gz · Last modified: 2024/07/17 15:46 by sgranger