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--- visual3d:documentation:definitions:support_format [2024/07/12 13:59] – created sgranger
+++ visual3d:documentation:definitions:support_format [2025/03/26 19:20] (current) – wikisysop
@@ Line 1: / Line 1: @@
-====== Support_Format ======
+====== Support Format ======
 Users with active support agreements are able to send scripts and data sets to support@has-motion.ca.
@@ Line 10: / Line 10: @@
 Since the CMO file is most likely too large to e-mail, you can close all dynamic trials (except the relevant C3D file).
+|**1. Open the relevant CMO file**\\ \\ Make sure the active file is set to ALL_FILES\\ \\ Note that the black circle for all files in the workspace will be listed as ACTIVE  |  {{ :Support_OpenCMO.png}}|
-|**1. Open the relevant CMO file**\\ \\ Make sure the active file is set to ALL_FILES\\ \\ Note that the black circle for all files in the workspace will be listed as ACTIVE  |  {{Support_OpenCMO.png}}|
+|**2. Remove C3D from list of active files**\\ \\ 1. Click in the black circle next to the C3D file (or files) you want to **KEEP** in the CMO\\ \\ 2. The circle of the selected file will be filled in white, and the active file will change to MULTIPLE_SELECTION  |  {{ :Support_SetActiveFile.png}}|
-|**2. Remove C3D from list of active files**\\ \\ 1. Click in the black circle next to the C3D file (or files) you want to **KEEP** in the CMO\\ \\ 2. The circle of the selected file will be filled in white, and the active file will change to MULTIPLE_SELECTION  |  {{Support_SetActiveFile.png}}|
+|**3. Close C3D files**\\ \\ Go to File -> Close  |  {{ :Support_FileClose.png}}|
-|**3. Close C3D files**\\ \\ Go to File -> Close  |  {{Support_FileClose.png}}|
+|**4. Review File**\\ \\ Only the selected file should remain in the workspace\\ \\ Make sure that the files in the workspace depict the problem you are having  |  {{ :Support_Review.png}}|
-|**4. Review File**\\ \\ Only the selected file should remain in the workspace\\ \\ Make sure that the files in the workspace depict the problem you are having  |  {{Support_Review.png}}|
+|**5. Save modified File**\\ \\ Go to File -> Save Workspace As..\\ \\ Make sure not to overwrite your original CMO file.  |  {{ :Support_SaveAs.png}}|
-|**5. Save modified File**\\ \\ Go to File -> Save Workspace As..\\ \\ Make sure not to overwrite your original CMO file.  |  {{Support_SaveAs.png}}|
 ==== Questions on Specific Signals ====