Differences

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--- sift:documentation:installation [2026/04/14 14:36] – Corrected links to customer accounts (https://service.has-motion.com) wikisysop
+++ sift:documentation:installation [2026/05/29 18:18] (current) – Added instructions for manual activation. wikisysop
@@ Line 53: / Line 53: @@
 Sift cannot be used until it has been activated.
   - If Sift has not been activated then at the end of the installation process the activation Dialogue will be opened in order to allow the licensing process to begin.
-  - You will be asked to enter you licensing key into the text field. It is a string of five sets of four numbers (ie. ####-####-####-####-####) which is normally e-mailed to you when you initially purchase Sift. The number can also be found on the [[http://www.has-motion.com|Has-Motion website]] when you login to your customer's download page. If you Cancel the Activation dialogue then Sift will close without being activated.
+  - You will be asked to enter you licensing key into the text field. It is a string of five sets of four numbers (ie. ####-####-####-####-####) which is normally e-mailed to you when you initially purchase Sift. The number can also be found through your [[https://service.has-motion.com|customer account]]. If you Cancel the Activation dialogue then Sift will close without being activated.
   - When you press Activate on the Activation Dialogue, the "Activation Complete" notice should appear.
@@ Line 59: / Line 59: @@
 **NOTE 2**: if you receive the "Previously Activated User" notice then the license is already in use and you will either have to deactivate it on another computer or purchase an additional license.
+=== Manual Activation ===
+If an internet connection is not available, you can manually activate your Visual3D license through your customer account.
+First, attempt to activate Visual3D until you are presented with the dialog below;
+{{:visual3d_manual_activation_dialog_blocked.png}}
+Second, log-in to your customer account at service.has-motion.com. Click on the button "Manually Activate a License" at the bottom right of the "Activated Licenses" panel.
+{{:manually_activate_a_license_button.png}}
+Fill in the form with the details from the dialog:
+  * **Product Key**: This is the specific software license you want to activate. Select from your account's available licenses in the dropdown menu.
+  * **PC Name**: This is your PC's name. It is provided in the dialog and is available through your computer - on Windows 11 look for "System Information".
+  * **PC Token**: This is the Activation Request Token provided in the dialog.
+  * **User Info**: This is your user name on your PC. It is available through your computer - on Windows 11 look for "System Information".
+{{:manually_activate_a_license_form.png?400}}
 ==== Deactivation ====